After eighteen years as the in-house attorney at Shoreview Memorial Hospital in Jefferson, Illinois, Karen Hayes might have thought that she had seen it all. She could have believed that the minor workings of a two-hundred-bed hospital held no more surprises for her, that nothing perpetrated by the doctors, nurses, executives, local politicians or other players in the health care system of this mid-sized Chicago exurb could ever again make her straight, black hair stand on end.
But Karen knew better. Long experience had taught her that no matter how far she lowered her expectations, she could still, now and then, be shocked.

—Nursing a Grudge 9781561646081